Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Supplier
- Serco Ltd
- Value
- £73,910,000
- Procedure
- Call-off from a framework agreement
- Sector
- IT services · Information technology services (CPV 72222300)
- Region
- North West
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date9 Feb 2026
- Published9 Mar 2026Published 28 days after the contract date
Description
This contract will provide customer contact services to a range of Home Office Customers. These services will include, but are not limited to telephony, webchat, email. HM Passport Office, Visa Status & Information (VSI) and Ministry of Defence (MOJ) are
About the supplier
Serco Ltd: every public contract they have won, plus their Companies House record (company 00242246).