Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- Central Bedfordshire Council · Regional or local authority
- Supplier
- Care Quality Services
- Value
- £250,000
- Procedure
- Open procedure
- Sector
- Business services · Customer-care services (CPV 79342320)
- Region
- East of England
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date22 Sep 2025
- Published6 Oct 2025Published 14 days after the contract date
Description
Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre. EDT provides an emergency social work service out of hours; the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours, and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework. EDT operates 365 days service a year over 7 days a week, with operating hours totalling to around 129 hours per week on average. The service operating hours are: • Monday to Thursday 5pm to 9pm • Friday from 4pm to Monday at 9am • 24 hours service on Public Holidays
About the supplier
Care Quality Services: every public contract they have won, plus their Companies House record (company 11696513).