Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Money and Pensions Service · Body governed by public law
- Supplier
- Kerv Digital Limited SME
- Value
- £9,187,844
- Procedure
- Call-off from a framework agreement
- Sector
- Software & information systems · Contact management software package (CPV 48333000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date16 Oct 2025
- Published4 Nov 2025Published 19 days after the contract date
Description
This contract will ensure the continuation of the contact centre as a service to support MaPS in achieving its strategic objectives, particularly customer engagement. It enables MaPS to centrally manage phone, webchat, email and social media, including product updates, reducing the need to manage various software solutions individually. The core elements of the contract include the ability to procure licences for Genesys and its associated App Foundry Integrations, national and international outbound calls both on mobile and landline, SMS and WhatsApp, SIP service and support.
About the supplier
Kerv Digital Limited: every public contract they have won, plus their Companies House record (company 07510381).