Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Government Commercial Agency · Ministry or any other national or federal authority, including their regional or local subdivisions
- Supplier
- Qualtrics, LLC
- Value
- £1,291,892
- Procedure
- Other - Direct Award
- Sector
- Software & information systems · IT software package (CPV 48517000)
- Region
- North West
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date30 May 2023
- Published23 Jun 2026Published 1120 days after the contract date
Description
A SaaS Customer Experience platform to measure and research customer satisfaction for the services we operate. This includes capabilities to collaboratively build and host surveys with an extensive range of question types, conduct digital user experience testing and to analyse, report and share insights including dynamic dashboards. This also includes capabilities to integrate survey data from other sources
About the supplier
Qualtrics, LLC: every public contract they have won.