Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Northumberland County Council · Regional or local authority
- Supplier
- Iken Business Ltd SME
- Value
- £135,000
- Procedure
- Call-off from a framework agreement
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- North East
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date30 Mar 2026
- Published5 May 2026Published 36 days after the contract date
Description
NCC requires a Case Management system which consists of centralised access to case files, documents, and templates. Workflows: Automated processes that streamline high-volume tasks (e.g., prosecutions, safeguarding, planning) these would revert to manual input, requiring significant additional staffing. HMCTS Common Platform Integration: Mandatory digital case management for criminal proceedings would demand repeated manual data entry unless Application Programming Interfaces (APIs) which are available in Iken Cloud are implemented A current Desktop case management system is being used by the Council's Legal Services section includes close integration with Microsoft's Outlook desktop however this version is no longer supported and therefore it is critical for NCC to move over to the cloud version. The move from on-premise desktop to a cloud-based solution represents a change in working practices which supports secure access to Iken from anywhere with an internet connection. Iken Cloud…
About the supplier
Iken Business Ltd: every public contract they have won, plus their Companies House record (company 02776536).