Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- H M Revenue & Customs · Ministry or any other national or federal authority, including their regional or local subdivisions
- Supplier
- NatCen Social Research
- Value
- £380,000
- Procedure
- Call-off from a dynamic purchasing system
- Sector
- Business services · Social research services (CPV 79315000)
- Region
- East of England
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date3 Nov 2025
- Published10 Nov 2025Published 7 days after the contract date
Description
HM Revenue & Customs (HMRC) invited Suppliers from the Research & Insights DPS (RM6126) to undertake research aimed at defining and quantifying the extra support needs of HMRC customers and the impact of digitalisation on their support needs. The overall aim of this research is to define and quantify the support needs of customers who need extra help when interacting with HMRC and how these might be affected by the move to digital. The research aims to better understand, define and delineate extra support needs to enable quantification. The research aims to produce robust, generalisable quantified evidence on the needs of customers who require extra support that is representative of the UK taxpayer population. The research aims to answer the following questions: -What are the support needs of customers who require extra help? -How does current digitalisation affect support needs? -How might the move to 'digital first' affect extra support needs in the future? -What is the extent of ex…
About the supplier
NatCen Social Research: every public contract they have won, plus their Companies House record (company 04392418).