Who Won It

Contract award · 15 Dec 2023

Provision of Front Office Counter Service - PS/23/205

DVLA - Driver & Vehicle Licensing Agency awarded “Provision of Front Office Counter Service - PS/23/205” to Post Office for £39.1m on 15 Dec 2023.

Business servicesWales

BuyerDVLA - Driver & Vehicle Licensing Agency
Value £39.1m
WinnerPost Office

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Buyer
DVLA - Driver & Vehicle Licensing Agency
Supplier
Post Office
Value
£39,100,000
Procedure
Call-off from a framework agreement
Sector
Business services · Customer services (CPV 79342300)
Region
Wales
Official notice
View on Contracts Finder
Timeline
  1. Contract date15 Dec 2023
  2. Published30 Sep 2025Published 655 days after the contract date

Description

The Front Office Counter Service (FOCS) provides face-to-face services for both Driver and Vehicle transactions on behalf of DVLA. The service is for those customers who are unable or are unwilling to use the online service.

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