Contract award · 25 Jul 2023

Provision of a Face to Face Offline Channel Shift Service

Government Digital Service awarded “Provision of a Face to Face Offline Channel Shift Service” to Post Office for £19m on 25 Jul 2023.

Postal & telecoms servicesLondon

Value £19m
WinnerPost Office

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Supplier
Post Office
Value
£19,000,000
Procedure
Call-off from a framework agreement
Sector
Postal & telecoms services · Post office counter services (CPV 64114000)
Region
London
Timeline
  1. Contract date25 Jul 2023
  2. Published29 Jan 2025Published 554 days after the contract date

Description

Front Office Counters Service (FOCS) Access a range of front office counter services at post office outlets throughout the UK on behalf of central government. This will give the general public access to services such as passport applications and driving licence submissions and renewals.

About the supplier

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