Contract award · 21 May 2025

Improving Customer Experience: Connect Simplify, Improve Services

Department For Education awarded “Improving Customer Experience: Connect Simplify, Improve Services” to Hippo Digital Limited for £900k on 21 May 2025.

IT servicesNorth East

Value £900k

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Department For Education · Body governed by public law
Value
£900,000
Procedure
Call-off from a framework agreement
Sector
IT services · Information technology services (CPV 72222300)
Timeline
  1. Contract date21 May 2025
  2. Published3 Jun 2025Published 13 days after the contract date

Description

The Department for Education is responsible for children's services and education, including early years, schools, higher and further education policy, apprenticeships and wider skills in England. We are the department for opportunity. We work to deliver better life chances for all - breaking the link between background and success. We do this by protecting children and ensuring the delivery of higher standards of education, training and care. We create opportunities for children and learners to achieve and thrive today, so they have the freedom to succeed and flourish tomorrow, strengthening our society, powering our economy and enabling equality. The Customer Experience and Design Division sits within the Customer Experience and Digital Directorate within DfE's Operations and Infrastructure Group. We partner with teams across DfE to champion user needs and connect, improve and simplify DfE's digital services, websites and online information. We are looking to procure a supplier to w…

About the supplier

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