Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Supplier
- Social Telecoms CIC
- Value
- £823,203
- Procedure
- Call-off from a framework agreement
- Sector
- Telecoms equipment · Telecommunications cable and equipment (CPV 32520000)
- Region
- West Midlands
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date17 Jul 2026
- Published22 Jul 2026Published 5 days after the contract date
Description
ExtraCare is seeking a modern telephony solution that: 1. Delivers a cloud-first VOIP service that leverages existing internet connectivity over SIP trunks, provides centralised management, and reduces the volume of on-site hardware (there are no local IT staff at individual sites). 2. Maintains a highly reliable telephone service appropriate to a critical healthcare environment, supporting continuity of care for residents and effective working for staff. 3. Provides full functional equivalence with the existing analogue services, including warden call, door entry, door sensors and panic buttons, and the I'm OK wellbeing check-in. 4. Utilises the existing analogue cabling within resident apartments to avoid the cost, complexity and disruption of installing new data cabling and undertaking construction work in individual apartments. 5. Uses digital DECT to ensure consistent and strong signal in all areas of resident apartments, supporting staff who deliver care. 6. Provides centralised…
About the supplier
Social Telecoms CIC: every public contract they have won, plus their Companies House record (company 07954912).