Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- City of York Council · Regional or local authority
- Supplier
- Insight Direct (UK) Ltd
- Value
- £146,282.74
- Procedure
- Call-off from a framework agreement
- Sector
- IT services · Computer support and consultancy services (CPV 72600000)
- Region
- Yorkshire and the Humber
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date17 Apr 2026
- Published6 Aug 2026Published 111 days after the contract date
Description
Aim of the service delivery 2.1 The Service Provider will be required to provide: • A customer relationship management system (CRM) to enable Connect to Work Participants to be tracked individually on their journey through the Programme, monitor the performance of Delivery Partners, generate templates, and reporting • The ability to export all data to .CSV and/or Excel files in the required format and structure for DWP and York and North Yorkshire Combined Authority requirements • Setup and administrative support to meet agreed go-live dates • Onboarding, staff training, including to in-house Management Staff and external Delivery Partners, on use of the system • Licenses and accounts to enable Management Staff and Delivery Partners to access the system input Participant details, create reports and export reports - for Management Staff both within the York and North Yorkshire Combined Authority working on internal IT systems and hardware, and those Delivery Partners that are external …
About the supplier
Insight Direct (UK) Ltd: every public contract they have won, plus their Companies House record (company 02579852).