Contract award · 1 Apr 2026

Provision of Contact Centre as a Service Next Generation

Government Commercial Agency awarded “Provision of Contact Centre as a Service Next Generation” to VodaFone Limited for £3.14m on 1 Apr 2026.

IT servicesNorth West

Value £3.14m

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Government Commercial Agency · Ministry or any other national or federal authority, including their regional or local subdivisions
Value
£3,136,949.80
Procedure
Call-off from a framework agreement
Sector
IT services · Information technology services (CPV 72222300)
Timeline
  1. Contract date1 Apr 2026
  2. Published6 May 2026Published 35 days after the contract date

Description

Requirement for fully managed and featured Cloud Contract Centre voice services

About the supplier

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