Contract award · 1 Nov 2024

Integrated Multi Channel Customer Contact and Resource Management Solution

South Yorkshire Police Headquarters awarded “Integrated Multi Channel Customer Contact and Resource Management…” to Sopra Steria Limited for £13.9m.

Software & information systemsYorkshire and the Humber

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Value
£13,916,000
Procedure
Call-off from a framework agreement
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Timeline
  1. Contract date1 Nov 2024
  2. Published21 Jan 2025Published 81 days after the contract date

Description

The system underpins the critical functions of the Force Control Room enabling the public to contact the force in both emergency and non-emergency situations. As well providing contact management channels for the public the system also enables internal force communications with officers via Airwave radio technology and provides resource management capabilities for officers/vehicles, officer safety features are also built into this technology.

About the supplier

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