Contract award · 15 Dec 2025

Estates Management Systems (MERLIN)

H M Revenue & Customs awarded “Estates Management Systems (MERLIN)” to Concerto Support Services Ltd for £120k on 15 Dec 2025.

IT servicesEast of England

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Value
£120,000
Procedure
Call-off from a framework agreement
Sector
IT services · Software supply services (CPV 72268000)
Timeline
  1. Contract date15 Dec 2025
  2. Published13 Mar 2026Published 88 days after the contract date

Description

Web-based lease and property management system enabling HMRC to manage its estate portfolio. Supports tracking of leases, rent reviews, break clauses, terminations and properties. Includes forward-looking alerts, document storage, reporting and user-role control via Single Sign-On, with SLA-backed support.

About the supplier

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