Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Student Loans Company Limited · Body governed by public law
- Supplier
- Teleperformance Limited
- Value
- £50,600,000
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Business services · Customer services (CPV 79342300)
- Region
- Scotland
- Official notice
- 004952-2021 on Find a Tender
- Timeline
-
- Contract date4 Mar 2021
- Published11 Mar 2021Published 7 days after the contract date
Description
The provision of Customer Services via telephony and potentially other communication channels, in addition they may provide the following: •management of customer contact through social media channels, secure messaging and chatbots •ad-hoc administration work to support account processing •additional blended work to support contact and repayments processing •outbound calling •web chat
About the supplier
Teleperformance Limited: every public contract they have won, plus their Companies House record (company 02060289).