Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- NS&I · Ministry or any other national or federal authority, including their regional or local subdivisions
- Supplier
- Sopra Steria Limited
- Value
- £275,959,714
- Procedure
- Competitive procedure with negotiation
- Sector
- Business services · Customer services (CPV 79342300)
- Region
- London
- Official notice
- 035979-2023 on Find a Tender
- Timeline
-
- Contract date3 Nov 2023
- Published6 Dec 2023Published 33 days after the contract date
Description
This procurement will consist of two packages. The Customer Contact and Operations package will procure a strategic supplier of managed services to support, deliver and integrate contact centre services, including the provision of Assisted Digital capabilities, supporting customers through digital self-service and customer journeys to perform on their behalf when needed to support vulnerable and digitally excluded customers. The Core Banking, Payment and Reporting package will will procure a strategic supplier of managed services to deliver and integrate core banking services and systems of record, including: customer accounts and account lifecycle management; pooled accounts; payment verification and transaction processing; interest calculations and capitalisation; statement generation; product development and lifecycle management; general ledger and product accounting; fraud detection and monitoring; account and customer management information; insight capabilities; reporting and kn…
About the supplier
Sopra Steria Limited: every public contract they have won, plus their Companies House record (company 04077975).