Contract award · 11 Feb 2026

Unified Communications and Contact Centre

Trafford Council awarded “Unified Communications and Contact Centre” to Gamma Network Solutions for £503k on 11 Feb 2026. Awarded without open competition.

No competitionPostal & telecoms servicesNorth West

Value £503k

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
Trafford Council · Regional or local authority
Value
£503,187.37
Procedure
Award procedure without prior publication of a call for competition
Sector
Postal & telecoms services · Telecommunications services (CPV 64200000)
Timeline
  1. Contract date11 Feb 2026
  2. Published23 Apr 2026Published 71 days after the contract date

Description

Procurement of an up-to-date unified communications technology / contact centre system to replace current telephony solution. Unified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.

About the supplier

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