Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Northern Trains Limited · Regional or local authority
- Suppliers
- Not named
- Value
- Not published
- Procedure
- Negotiated without publication of a contract notice
- Sector
- Office & computing equipment · Ticket-issuing machines (CPV 30144200)
- Region
- North East
- Official notice
- 041487-2025 on Find a Tender
- Timeline
-
- Contract date10 Jul 2025
- Published21 Jul 2025Published 11 days after the contract date
Description
Extension to the current agreement for the Provision of Ticketing Retailing Equipment and Support Services at station locations from 1st April 2026 until December 2026. This includes over 200 STARdesktop devices across 159 ticket offices for the issuing of tickets, railcards, reservations, staff discounts and journey planning information to customers of the railway On the 12th March 2025 the current service provider published a notification of the End of Service Life (EOSL) for STARdesktop and confirmed that this system will no longer be supported for operational for use beyond the end of 2026. Ticket retailing is critical activity for Northern Trains, and other Train Operating Companies (TOC's), and continuity in support activities until December 2026 will allow time for NTL to approach the market to source a replacement onboard train ticket retailing solution.