Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Historic Environment Scotland · National or federal agency/office
- Suppliers
- Ventrata SME, Reply Limited
- Value
- £2,755,810 across 2 lots
- Procedure
- Restricted procedure
- Sector
- IT services · Information technology services (CPV 72222300)
- Region
- Scotland
- Official notice
- 046916-2026 on Find a Tender
- Timeline
-
- Contract date14 May 2026
- Published21 May 2026Published 7 days after the contract date
Description
Historic Environment Scotland (HES) has a requirement for a modern, functionally rich and adaptable ticketing system to take our visitor business to the next level. HES has a varied estate of sites, each with their own slightly different requirements; some are predominantly pre-booked, while many rely on walk-up ticketing. HES also sells afternoon teas, events tickets and multi-site passes. A new ticketing system must provide a first-class seamless process for online ticket transactions, along with intuitive point of sale and back-office processes that enables first class customer service and booking management. The following headline areas are within the scope of this ticketing system tender. - Online ticketing - Walk-up ticketing - Ticket collection kiosks - Travel Trade booking management - Explorer Passes - Education bookings - Admissions Gift Aid Management - Membership - Integration to Microsoft Dynamics 365, our primary membership & CRM System - Access control for ticket valida…
Lots in this award
| Lot | Supplier | Value |
|---|---|---|
| Commercial Ticketing and Retail Systems: Ticketing System | Ventrata SME | £1.25m |
| Commercial Ticketing and Retail Systems: Retail System | Reply Limited | £1.51m |
About the suppliers
Ventrata: every public contract they have won.
Reply Limited: every public contract they have won, plus their Companies House record (company 03847202).