Contract award · 14 Aug 2025

Contact Centre Delivery

West Midlands Combined Authority awarded “Contact Centre Delivery” to 8x8 UK Limited for £63,934 on 14 Aug 2025. Awarded without open competition.

No competitionSoftware & information systemsWest Midlands

Value £63,934
Winner8x8 UK Limited SME

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
West Midlands Combined Authority · Regional or local authority
Supplier
8x8 UK Limited SME
Value
£63,934.20
Procedure
Award procedure without prior publication of a call for competition
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Timeline
  1. Contract date14 Aug 2025
  2. Published15 Aug 2025Published 1 day after the contract date

Description

Delivery of WMCA's Cloud Contact Centre Platform via the Gcloud 14 platform. The contract is run from June 2025 - June 2026.

About the supplier

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