Contract award · 17 Sep 2025

Customer Relationship Management (CRM) System

Nottinghamshire County Council awarded “Customer Relationship Management (CRM) System” to Digital Interactive Limited for £106k.

No competitionIT servicesNorth East

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
Nottinghamshire County Council · Regional or local authority
Value
£105,900
Procedure
Award procedure without prior publication of a call for competition
Sector
IT services · Software supply services (CPV 72268000)
Timeline
  1. Contract date17 Sep 2025
  2. Published14 Oct 2025Published 27 days after the contract date

Description

Nottinghamshire County Council has awarded a contract for the provision of cloud-based software services via a call-off under the Crown Commercial Service G-Cloud 14 Framework Agreement (RM1557.14), Lot 2: Cloud Software. The contract supports the delivery of an effective CRM to log, record and be able to report on Complaints/Correspondence/FOI's/SAR's/Police Requests and Data Incidents. The supplier was selected following a desktop evaluation of available services on the Digital Marketplace, in accordance with the framework's terms and conditions.

About the supplier

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