Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- HM Revenue & Customs · Ministry or any other national or federal authority, including their regional or local subdivisions
- Supplier
- Netcompany UK Limited
- Value
- £245,186,136
- Procedure
- Competitive dialogue
- Sector
- Education & training · Specialist training services (CPV 80510000)
- Region
- London
- Official notice
- 083723-2025 on Find a Tender
- Timeline
-
- Contract date16 Dec 2025
- Published17 Dec 2025Published 1 day after the contract date
Description
The TSS supports traders to submit declarations via a digital platform with self-serve guidance and contact centre support on how to complete digital declarations. The service will be free to access for businesses moving goods between Northern Ireland (NI) and Great Britain (GB) under the Windsor Framework. The Trader Support Service is made up of two key elements: System: A digital platform system to enable traders to submit information to meet requirements under the Windsor Framework. Service: Customer support service, providing information and guidance for businesses on how to submit compliant declarations and the steps they need to take to comply with regulations. The contract services shall run for an initial period of 5 years, with the option to extend for two further periods of 12 months. Additional information: Price is not the only award criterion and all criteria were stated only in the procurement documents.
About the supplier
Netcompany UK Limited: every public contract they have won, plus their Companies House record (company 08568559).