Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Hywel Dda University Health Board · Body governed by public law
- Supplier
- Maintel Europe Ltd SME
- Value
- £999,981.06
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Software & information systems · Networking, Internet and intranet software package (CPV 48200000)
- Region
- Wales
- Official notice
- 102586-2026 on Find a Tender
- Timeline
-
- Contract date29 Sep 2026
- Published29 Oct 2026Published 30 days after the contract date
Description
Hywel Dda University Health Board has awarded a contract to Maintel Europe Limited for the renewal of its Telephony Modernisation Subscription Service via a direct call-off under the Crown Commercial Services Network Services 3 Framework Agreement. The contract provides a subscription-based, cloud-hosted Mitel telephony solution supporting approximately 6,000 telephony devices across the Health Board. The service includes hosting, maintenance, software updates, disaster recovery, business continuity, performance monitoring, capacity management and technical support. The award will ensure continuity of a critical communication service while supporting completion of the Health Board's telephony modernisation programme and the ongoing migration from legacy telephony infrastructure to a single cloud-hosted environment.
About the supplier
Maintel Europe Ltd: every public contract they have won, plus their Companies House record (company 02665837).