Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Pension Protection Fund · Body governed by public law
- Value
- £924,000
- Procedure
- Call-off from a framework agreement
- Sector
- Software & information systems · Desktop communications software package (CPV 48511000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date28 Oct 2022
- Published4 Sep 2025Published 1042 days after the contract date
Description
Contract for the implementation, software, support, maintenance, and training of a new cloud-based contact centre solution. The contract value is inclusive of the initial contract term (5 years), two optional 1-year extensions, and VAT. The value is an estimate as charges are dependent on user licences and call volumes. The notice value is being updated to reflect a contingency amount that was included at award for use of these services. This figure was missed off the original notice in error. The value for this notice is therefore being increased by c.£82k
About the supplier
Daisy Corporate Services Trading Limited: every public contract they have won, plus their Companies House record (company 02888250).