Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Bromford Flagship Limited · Body governed by public law
- Supplier
- Sabio Limited
- Value
- £2,100,000
- Procedure
- Call-off from a framework agreement
- Sector
- Postal & telecoms services · Telecommunications services (CPV 64200000)
- Region
- West Midlands
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date30 Jun 2025
- Published16 Jul 2025Published 16 days after the contract date
Description
Omnichannel Project Vision We are seeking a tier 1 cloud-based, scalable communication technology solution to enhance our services and improve the lives of our residents. Our goal is to create a seamless and efficient customer experience, powered by innovative technology solutions and an effective mix of channels. To achieve our vision, we seek a robust, scalable, and flexible omnichannel solution and an experienced delivery & support partner that will enable us to: • Unify Customer Interactions: Provide a consistent and seamless customer experience across channels, including voice, email, chat, and digital self-service. • Optimise Operations: Streamline processes and improve agent productivity through advanced workforce management, automation tools, and integration with our Microsoft Dynamics 365 solution. • Empower Agents: Equip agents with the tools and information they need to deliver exceptional customer service. • Leverage Data Insights: Utilise data analytics to gain valuable i…
About the supplier
Sabio Limited: every public contract they have won, plus their Companies House record (company 03644452).