Contract award · 21 Jul 2025

Award Notice - Contact centre services

Companies House awarded “Award Notice - Contact centre services” to Serco Limited for £23.8m on 21 Jul 2025.

Public administration & defence servicesWales

BuyerCompanies House
Value £23.8m
WinnerSerco Limited

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Companies House · Ministry or any other national or federal authority, including their regional or local subdivisions
Value
£23,831,000
Procedure
Call-off from a framework agreement
Sector
Public administration & defence services · Administration services (CPV 75100000)
Region
Wales
Timeline
  1. Contract date21 Jul 2025
  2. Published8 Aug 2025Published 18 days after the contract date

Description

Companies House has awarded a contract for contact centre services via a further competition against framework RM6181 Lot 1.

About the supplier

Other awards in the same procurement

Call-offs and awards published under the same process (for example a framework or dynamic purchasing system).

Date Contract Supplier Value
21 Jul 2025 Serco Limited £23.8m

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