Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Southend-on-sea Borough Council · Regional or local authority
- Supplier
- HeyCentric Limited SME
- Value
- £60,000
- Procedure
- Call-off from a framework agreement
- Sector
- Financial & insurance services · Financial and insurance services (CPV 66000000)
- Region
- East of England
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date28 Aug 2025
- Published8 Sep 2025Published 11 days after the contract date
Description
Southend-on-Sea City Council is looking to continue the provision of the Agent Referred Telephone Payments Solution (currently provided by HeyCentric Limited) for citizens to make payment for goods or services by telephone to Southend-on-Sea City Council. Fully PCI DSS Complaint; Fully automated payment line with customisable menu options and script, Semi-Automated payment line and Agent supported payments.
About the supplier
HeyCentric Limited: every public contract they have won, plus their Companies House record (company 12188113).