Contract award · 15 Jul 2025

CRM Software Subscriptions, User Support and Technical Services

The Planning Inspectorate awarded “CRM Software Subscriptions, User Support and Technical Services” to Route 101 Limited for £200k on 15 Jul 2025.

Software & information systemsSouth West

Value £200k
WinnerRoute 101 Limited SME

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
The Planning Inspectorate · Ministry or any other national or federal authority, including their regional or local subdivisions
Supplier
Route 101 Limited SME
Value
£200,241
Procedure
Call-off from a framework agreement
Sector
Software & information systems · Contact management software package (CPV 48333000)
Timeline
  1. Contract date15 Jul 2025
  2. Published14 Aug 2025Published 30 days after the contract date

Description

G Cloud 14 Call-Off Contract awarded via Lot 2: Cloud Software and Lot 3: Cloud Support to enable and support the Buyer to use Zendesk Suite - Enterprise effectively for the purpose it intends, through the supply of relevant subscriptions, user support and, as required, associated professional services.

About the supplier

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