Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Supplier
- Reply Limited
- Value
- £12,100,000
- Procedure
- Direct award
- Sector
- IT services · Software programming and consultancy services (CPV 72200000)
- Region
- North West
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date28 Sep 2026
- Published26 Oct 2026Published 28 days after the contract date
Description
The contract is for the provision and support of a Digital Ombudsman cloud platform for the Public Service Ombudsman. It covers digital case management, citizen interaction, workflow and reporting, alongside implementation, configuration, integration, security, onboarding and ongoing support.
About the supplier
Reply Limited: every public contract they have won, plus their Companies House record (company 03847202).