Contract award · 21 May 2025

PR2253 - Digital Ombudsman

Parliamentary and Health Service Ombudsman awarded “Digital Ombudsman” to Reply Limited for £4.5m on 21 May 2025.

IT services North West

BuyerParliamentary and Health Service Ombudsman

Value £4.5m

WinnerReply Limited

Procedure

Procedure as published: Not specified.

Buyer: Parliamentary and Health Service Ombudsman
Supplier: Reply Limited
Value: £4,500,000
Procedure: Not specified
Sector: IT services · Software programming and consultancy services (CPV 72200000)
Region: North West
Official notice: View on Contracts Finder
Timeline: Contract date21 May 2025

Published11 Jun 2025Published 21 days after the contract date

Description

The Digital Ombudsman Contract to enhance the casework system by using digital technologies. PHSO will work with a chosen Digital Partner over the duration of the contract.

About the supplier

Reply Limited: every public contract they have won, plus their Companies House record (company 03847202).

Other awards in the same procurement

Call-offs and awards published under the same process (for example a framework or dynamic purchasing system).

Date	Contract	Supplier	Value
28 Sep 2026	PR2355 - Digital Ombudsman No competition	Reply Limited	£12.1m

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