Contract award · 28 Mar 2025

Customer Transactional Surveys 2025

West Kent Housing Association awarded “Customer Transactional Surveys 2025” to Acuity Research & Practice Limited for £81,755.

No competitionBusiness servicesSouth East

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Value
£81,755
Procedure
Competitive quotation (below threshold)
Sector
Business services · Customer satisfaction survey (CPV 79342311)
Timeline
  1. Contract date28 Mar 2025
  2. Published16 Jun 2025Published 80 days after the contract date

Description

*This is for information only, as the contract has been awarded* The scope of services will include: • Sending surveys for a number of transactional services by SMS, email and CATI • Provision of an interactive online dashboard to monitor responses in real time • Sentiment and key driver analysis The full details of the services are set out in the specification.

About the supplier

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