Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- H M Revenue & Customs · Ministry or any other national or federal authority, including their regional or local subdivisions
- Supplier
- Cognizant Worldwide Limited
- Value
- £791,570
- Procedure
- Call-off from a framework agreement
- Sector
- IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
- Region
- London
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date2 Dec 2024
- Published3 Jan 2025Published 32 days after the contract date
Description
UCR need to establish a cost-effective Salesforce and Mulesoft live service by December 2024. The incumbent provision is due to complete build work by December 2024. It is required that knowledge transfer will commence between the incumbent build provision and service provision of the Live Service through October-December 2024 (dependant on contract start date). In parallel HMRC have started the early work to build their own in-house Salesforce and Mulesoft support capability, but currently with limited Salesforce and Mulesoft knowledge this will take time. They need support from the service provision to create this capability with the appropriate level of governance and process. The requirement is for the service provision to provide live support, setup the governance, process, and best practice collaboratively with HMRC and the Salesforce Customer Success manager (via the existing Signature Success package). It is required the knowledge transfer from the service provision to the in-…
About the supplier
Cognizant Worldwide Limited: every public contract they have won, plus their Companies House record (company 07195160).