Contract award · 10 Mar 2025

Tenant Satisfaction Measure (TSM) Surveys 2025

West Kent Housing Association awarded “Tenant Satisfaction Measure (TSM) Surveys 2025” to Acuity Research & Practice Limited for £39,520.

No competitionBusiness servicesSouth East

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Value
£39,520
Procedure
Competitive quotation (below threshold)
Sector
Business services · Customer satisfaction survey (CPV 79342311)
Timeline
  1. Contract date10 Mar 2025
  2. Published31 Mar 2025Published 21 days after the contract date

Description

*This is for information only, as the contract has been awarded* The Regulator of Social Housing has set a number of Tenant Satisfaction Measures (TSMs), which we must report on each year. These are a set of measures that help: • Enable tenants to understand and assess how well their landlord is performing. • Provide us with invaluable insights and feedback, so we can take action and improve our services. • The Regulator to monitor and evaluate our performance. West Kent is seeking a supply partner to undertake the perception survey questions and report the results back in accordance with the Regulator's guidelines. The full details of the services are set out in the Specification.

About the supplier

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