Contract award · 2 Sep 2025

Understanding consumer experiences of mobile network quality

Ofcom awarded “Understanding consumer experiences of mobile network quality” to JigsawUK for £60,351 on 2 Sep 2025.

Business servicesLondon

BuyerOfcom
Value £60,351
WinnerJigsawUK SME

Procedure

Procedure as published: Other - Mini Competition via Ofcom Market Research Framework Agreement.

Key facts

Buyer
Ofcom · Body governed by public law
Supplier
JigsawUK SME
Value
£60,351
Procedure
Other - Mini Competition via Ofcom Market Research Framework Agreement
Sector
Business services · Market research services (CPV 79310000)
Region
London
Timeline
  1. Contract date2 Sep 2025
  2. Published10 Nov 2025Published 69 days after the contract date

Description

Ofcom is committed to a thriving telecoms sector where companies can compete fairly, and consumers benefit from efficient and sustainable markets where competition delivers choice, value and high-quality services.​ Our 2025/2026 Plan of Work outlines a commitment to a programme of work to promote competition and investment in mobile markets, including through empowering consumers to choose the network and services that best suit their needs.​ Good mobile connectivity can drive better outcomes for consumers and is an important driver of productivity and therefore economic growth. To achieve high quality and competitive mobile networks, the networks need to compete on both price and quality. This programme of work aims to understand how the incentives for networks to compete on mobile quality can be sharpened.​ This research will provide evidence and insight to support the programme outcomes:​ To assess whether Ofcom and stakeholders are providing information about network quality that …

About the supplier

  • JigsawUK: every public contract they have won.

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