Contract award · 3 Sep 2026

Consumer Experience of Broadband Switching

Ofcom awarded “Consumer Experience of Broadband Switching” to Critical Research Ltd. for £55,433 on 3 Sep 2026.

Business servicesLondon

BuyerOfcom
Value £55,433
WinnerCritical Research Ltd. SME

Procedure

Procedure as published: Other - Mini Competition via Ofcom Market Research Framework Agreement.

Key facts

Buyer
Ofcom · UK National Communications Regulator
Value
£55,432.80
Procedure
Other - Mini Competition via Ofcom Market Research Framework Agreement
Sector
Business services · Market research services (CPV 79310000)
Region
London
Timeline
  1. Contract date3 Sep 2026
  2. Published14 Sep 2026Published 11 days after the contract date

Description

To conduct quantitative consumer research to explore experiences of switching or renewing fixed broadband services as standalone or part of a bundled package.

About the supplier

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