Contract award · 16 Oct 2026

Customer Relationship Management System Licenses

Ofcom awarded “Customer Relationship Management System Licenses” to Salesforce UK Ltd for £3.96m on 16 Oct 2026.

Software & information systemsLondon

BuyerOfcom
Value £3.96m

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
Ofcom · Body governed by public law
Value
£3,964,812.50
Procedure
Call-off from a framework agreement
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Region
London
Timeline
  1. Contract date16 Oct 2026
  2. Published21 Oct 2026Published 5 days after the contract date

Description

Contract award notice for Customer Relationship Management System Licenses, associated products and Support. Additional information: This requirement was awarded under Lot 1 of the Government Commercial Agency (GCA) RM6285 Back Office Software 2 (BOS2) Framework The value quoted is the upper range of the contract value which for allows for some growth over the term of the contract.

About the supplier

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