Who Won It

Contract award · 12 Dec 2025

Out of Hours Call Handling

London Borough of Sutton awarded “Out of Hours Call Handling” to Foundever GB LTD (previously Sitel UK LTD) for £412k. Awarded without open competition.

No competitionBusiness servicesLondon

BuyerLondon Borough of Sutton
Value £412k
WinnerFoundever GB LTD (previously Sitel UK LTD)

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Buyer
London Borough of Sutton · Regional or local authority
Supplier
Foundever GB LTD (previously Sitel UK LTD)
Value
£411,600
Procedure
Direct award
Sector
Business services · Telephone-answering services (CPV 79510000)
Region
London
Official notice
View on Contracts Finder
Timeline
  1. Contract date12 Dec 2025
  2. Published17 Feb 2026Published 67 days after the contract date

Description

Contract to manage emergency out of hours calls (2 years + 1 + 1 - possible extensions)

About the supplier

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