Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Northumberland County Council · Regional or local authority
- Supplier
- Netcall UK Limited SME
- Value
- £852,330
- Procedure
- Call-off from a framework agreement
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- North East
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date8 Dec 2025
- Published2 Mar 2026Published 84 days after the contract date
Description
The Council intends to procure a strategic Customer Relationship Management (CRM) platform to enable it to transform the customer and staff experience. The CRM platform will provide a proactive customer experience, automate processes and provide workflow, all of which will improve our efficiency and the quality of the experience we can offer to our customers and staff. The strategic platform will replace our main existing CRM and workflow tools by either bringing them together in one place or offering an alternative solution to the CRM that we currently have in place. Further information and the ITT documents are available via the OPEN Tender portal.
About the supplier
Netcall UK Limited: every public contract they have won, plus their Companies House record (company 01888629).