Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Cardiff and Vale University Health Board · Regional or local authority
- Supplier
- Netcall Technology Limited SME
- Value
- £30,402
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- Wales
- Official notice
- 018922-2026 on Find a Tender
- Timeline
-
- Contract date6 Jan 2026
- Published3 Mar 2026Published 56 days after the contract date
Description
This contract provides an integrated, cloud-based communication platform for the Wales Medicines Advice Service (WMAS), enhancing accessibility, efficiency, and collaboration across NHS Wales. The solution unifies multiple communication routes, including telephone email, SMS, WhatsApp, social media and chatbot/web assist, within a single system, supports mobile, tablet, and desktop use, and ensures NHS compliant secure data hosting. It offers integration with Consultant Connect and the Welsh Clinical Portal, real-time reporting and analytics for monitoring performance, and robust business continuity arrangements including failover testing and dedicated support
About the supplier
Netcall Technology Limited: every public contract they have won, plus their Companies House record (company 02831215).