Contract award · 9 Jul 2026

CST240 Contact Centre Telephony & Multi-Channel Solution & Associated Services - call-off from RM6285 GCA framework

Derbyshire County Council awarded “Contact Centre Telephony & Multi-Channel…” to Netcall Technology Limited for £374k. Awarded without open competition.

No competitionSoftware & information systemsEast Midlands

Value £374k

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
Derbyshire County Council · Body governed by public law
Value
£373,672
Procedure
Direct award
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Timeline
  1. Contract date9 Jul 2026
  2. Published11 Aug 2026Published 33 days after the contract date

Description

Direct award call-off contract from GCA RM6285 Back Office Software 2 framework for the provision of Contact Centre Telephony & Multi-Channel Solution & Associated Services.

About the supplier

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