Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Council of the City of Wakefield · Regional or local authority
- Supplier
- Alemba Ltd.
- Value
- £219,380
- Procedure
- Negotiated without publication of a contract notice
- Sector
- IT services · Helpdesk and support services (CPV 72253000)
- Region
- Yorkshire and the Humber
- Official notice
- 042978-2025 on Find a Tender
- Timeline
-
- Contract date24 Jul 2025
- Published24 Jul 2025Published the same day
Description
The Technology and Digital Transformation, in Wakefield Council, provides Information Technology (IT) services to the Council's technology users. The Council wishes to procure a software solution to support IT service management. The Council is undergoing transformation to improve existing IT processes and adopt new service management processes to provide a modern and responsive service to all users. A phased approach to implementation will firstly enable the Council to continue to use the new system for incident, request, and problem management. This will include a 'self-service' portal for users to enable resolution of some issues without the need for intervention by the Councils technology teams. Secondly, the Council will use the new system to support the implementation of new working processes including asset management, configuration management database, change control, and a knowledge base. The core solution must: 1. Be Cloud hosted by the Supplier; 2. Be hosted within the UK (…
About the supplier
Alemba Ltd.: every public contract they have won, plus their Companies House record (company 06322945).