Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Business Services Organisation I T S · Body governed by public law
- Supplier
- Alemba Ltd.
- Value
- £1,265,000
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
- Region
- Northern Ireland
- Official notice
- 026072-2023 on Find a Tender
- Timeline
-
- Contract date4 Sep 2023
- Published4 Sep 2023Published the same day
Description
Alemba are the Global owner of the vFire IT Service Management (ITSM) toolset product and as such are the sole official provider for this product. Any said adaptions have been successfully implemented and supported by Alemba for their lifetime. Continuing to have support for the product and the adaptions implemented will ensure that IT Services will continue to run as effectively as possible. It will also mean that the provision of IT Services can be monitored and reviewed to ensure that HSC customer SLA targets are met via use of the vFire ITSM toolset. BSO ITS with Alemba's support have adapted the product to meet service needs in order to ensure ISO20000 audit compliance and guarantee that the product is aligned to ITIL (ITSM) industry best practice.
About the supplier
Alemba Ltd.: every public contract they have won, plus their Companies House record (company 06322945).