Open competition
Open procedure: the contract was advertised and any supplier could submit a bid.
Key facts
- Buyer
- Essex County Council · Regional or local authority
- Supplier
- Alemba Ltd.
- Value
- £580,955
- Procedure
- Open procedure
- Sector
- IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
- Region
- East of England
- Official notice
- 048588-2025 on Find a Tender
- Timeline
-
- Contract date25 Jul 2025
- Published14 Aug 2025Published 20 days after the contract date
Description
Open Tender completed for an Enterprise Service Management (ESM) Solution. The Technical Requirement Document and Specification have been based on a review of the existing solution as well as, high-level and detailed requirements captured in workshops and meetings with internal business representatives and IT subject matter experts. The purpose of this requirement is to ensure that the Authority is supported by the best technology in its day to day operations. The Solution must be intuitive and easy for both service providers and self-service users whilst enabling efficiencies and improvements through automation and integration. The Authority requires a customer-focused and commercially aware service management approach which will enhance the overall experience for all employees, enabling them to realise business outcomes with fewer IT-related or service limitations. The ESM Solution will have a rolling contract term with a minimum 5-year period, with the option to terminate the contr…
About the supplier
Alemba Ltd.: every public contract they have won, plus their Companies House record (company 06322945).