Contract award · 4 Jul 2025

CRM - Replacement Contract

FCA awarded “CRM - Replacement Contract” to Salesforce UK Ltd for £32m on 4 Jul 2025.

Software & information systemsLondon

BuyerFCA
Value £32m

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
FCA · Body governed by public law
Value
£32,027,381.44
Procedure
Call-off from a framework agreement
Sector
Software & information systems · Customer Relation Management software package (CPV 48445000)
Region
London
Timeline
  1. Contract date4 Jul 2025
  2. Published8 Jul 2025Published 4 days after the contract date

Description

CRM contract for an initial term of five years with a further five years potential extension

About the supplier

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