Contract award · 29 Sep 2026

Omni-Channel Customer Contact Platform

Bracknell Forest Borough Council awarded “Omni-Channel Customer Contact Platform” to Netcall Technology Limited for £383k.

No competitionSoftware & information systemsSouth East

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
Bracknell Forest Borough Council · Regional or local agency/office
Value
£383,290
Procedure
Direct award
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Timeline
  1. Contract date29 Sep 2026
  2. Published5 Oct 2026Published 6 days after the contract date

Description

Omni-Channel Customer Contact Platform contract to be awarded via Direct Award using NHS SBS10521 Lot 1 Product Liberty Converse CXI Supplier Netcall

About the supplier

More from Bracknell Forest Borough Council

All contracts

More won by Netcall Technology Limited

All contracts

Recent software & information systems contracts

Sector overview