Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Care Quality Commission · Body governed by public law
- Supplier
- Puzzel Limited
- Value
- £2,261,782.12
- Procedure
- Call-off from a framework agreement
- Sector
- Software & information systems · IT software package (CPV 48517000)
- Region
- North East
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date28 Mar 2025
- Published4 Apr 2025Published 7 days after the contract date
Description
This is a Contract Award Notice The Care Quality Commission ( CQC ) requires the provision of a omni channel contact centre solution which is currently used in the National Contact Centre. This procurement was undertaken through the G-Cloud 14 Framework agreement (RM155.14) Lot 2 - Software, following the Direct Award process. The Contract is awarded for an initial period of 24 months with an option to extension for up to 48 months. Total Awarded Value is maximum of all charges including any optional contract extensions. Contract Reference: CQC CS 018
About the supplier
Puzzel Limited: every public contract they have won, plus their Companies House record (company 04124967).