Awarded without open competition
Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.
Key facts
- Buyer
- Coventry City Council · Regional or local authority
- Supplier
- Puzzel Limited SME
- Value
- £1,911,320
- Procedure
- Award procedure without prior publication of a call for competition
- Sector
- IT services · IT services: consulting, software development, Internet and support (CPV 72000000)
- Region
- West Midlands
- Official notice
- 087039-2026 on Find a Tender
- Timeline
-
- Contract date14 Sep 2026
- Published14 Sep 2026Published the same day
Description
This contract is for the provision, implementation, support and maintenance of a cloud-based contact centre management solution. The solution supports Council departments in providing high-quality customer services.
About the supplier
Puzzel Limited: every public contract they have won, plus their Companies House record (company 04124967).