Competition with a shortlist
Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.
Key facts
- Buyer
- Nottingham City Council · Regional or local authority
- Supplier
- Voicescape Limited
- Value
- £80,000
- Procedure
- Call-off from a framework agreement
- Sector
- Software & information systems · Software package and information systems (CPV 48000000)
- Region
- East Midlands
- Official notice
- View on Contracts Finder
- Timeline
-
- Contract date29 Mar 2026
- Published7 Oct 2026Published 192 days after the contract date
Description
Nottingham City Council has awarded a call-off contract under Crown Commercial Service G-Cloud 14 (RM1557.14), Lot 2 - Cloud Software, for the provision of a cloud-hosted automated outbound dialler solution for the Council's Housing Services / Housing Rents function. The solution supports automated tenant engagement in relation to rent accounts and arrears through outbound voice and SMS communications, including campaign management, routing to relevant officers, reporting and analytics, and integration with the Council's existing housing systems. The contract has been awarded to Voicescape Limited following assessment of suitable services available through G-Cloud 14. The initial contract term is 12 months from 30 March 2026 to 29 March 2027, with provision for three further periods of up to 12 months. The Year 1 annual licence fee is £80,000 excluding VAT. Pricing is based on 23,500 properties. Charges for any extension period are subject to the contractual pricing mechanism of the p…
About the supplier
Voicescape Limited: every public contract they have won, plus their Companies House record (company 10440336).