Contract award · 27 Mar 2026

NHSWYICB - Integrated Case Management System

NHS West Yorkshire Integrated Care Board awarded “NHSWYICB - Integrated Case Management System” to Freshworks Inc for £43,620.

No competitionSoftware & information systemsYorkshire and the Humber

Awarded without open competition

Awarded without open competition. The buyer went directly to one or a few suppliers instead of advertising the contract. Procurement rules allow this only in specific cases, such as extreme urgency, when only one supplier can do the work, or for call-offs from an existing framework.

What “without competition” means

Key facts

Buyer
NHS West Yorkshire Integrated Care Board · Body governed by public law
Value
£43,620
Procedure
Award procedure without prior publication of a call for competition
Sector
Software & information systems · System management software package (CPV 48781000)
Timeline
  1. Contract date27 Mar 2026
  2. Published10 Apr 2026Published 14 days after the contract date

Description

This service has been procured via the G-Cloud14 Framework. Specifically LOT 4 <br/><br/>RM1557.14<br/><br/>Contract Length: 31/03/2026 - 30/03/2028<br/><br/>Contract Value Excluding VAT: £43,620<br/><br/>Contract Value Including VAT: £52,344. Additional information: Framework Used:<br/>G-Cloud14 Framework. LOT 4<br/>Framework Reference: RM1557.14

About the supplier

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