Contract award · 30 Mar 2026

Service Desk Software - Knowledge Services & Library

NHS England awarded “Service Desk Software - Knowledge Services & Library” to Freshworks Inc for £39,465 on 30 Mar 2026.

Software & information systemsYorkshire and the Humber

BuyerNHS England
Value £39,465
WinnerFreshworks Inc

Competition with a shortlist

Competitive procedure with a selection stage: suppliers were shortlisted before being invited to bid.

Key facts

Buyer
NHS England · Ministry or any other national or federal authority, including their regional or local subdivisions
Value
£39,465
Procedure
Call-off from a framework agreement
Sector
Software & information systems · Software package and information systems (CPV 48000000)
Timeline
  1. Contract date30 Mar 2026
  2. Published2 Apr 2026Published 3 days after the contract date

Description

A contract to provide a service desk platform with knowledge management and change management capabilities for the National Knowledge and Library Services team.

About the supplier

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